Tuesday, 7 September 2021

Helping your staff in a world managing the pandemic

 As we all try to learn to live with Covid and return to a ‘new normal’, our industry, which has borne the brunt of the lockdowns, restrictions and the ‘pingdemic,’ is emerging and adapting whilst still striving to deliver the highest of standards.

 Many of you have lost key staff members, gained new staff, or are struggling to fill all the key roles.  All of which puts additional pressure on every aspect of your organisation.

 Your clients are still seeking the quality experience you always gave them and many will be returning after a difficult eighteen months, expecting a truly memorable experience with that first celebratory meal out, or a meeting finally not hosted at home on Zoom. 

 Your AV systems may not be the first thing you are thinking about when juggling all of this, but if the staff who knew how to operate them have moved on, or if your AV has been neglected for the past 18 months, there may be some challenges ahead.  Whilst not life-threatening, if not addressed, these will all add to staff stress and customer dissatisfaction, instead of enhancing everyone’s experience.

 CGA Integration can help.  We offer a wide range of support solutions to help you effectively and efficiently manage your AV.  

 Did you know that most CGA installed AV systems are fully remotely supported? 

 A CGA engineer can connect and operate your system, in real-time, to support your team and to teach them how to operate and troubleshoot their AV issues whilst they are at work.

 CGA also offers support packages which include a time allowance to retrain new and existing staff members annually, ensuring that you are always getting the best from your AV systems.

 With us on board, we can help ‘smooth out the bumps’ that will follow new staffing appointments and current staff who need their knowledge refreshed after returning to the workplace.

 CGA can also help you to evolve your AV.  If you don't currently have remote support, this is something that we can add to your AV system and slowly integrate.  This will increase your uptime and reduce the amount of concessions needed when tech is not behaving as it should!  We can also help you to develop your ‘Video conferencing’ provision and ‘Hybrid meeting solutions’ in house to help you to maximise your event revenue.

 To find out how great AV support can make a difference in your venue, why not get in touch?  Call us today on 01344 456500 to give your staff one less thing to worry about tomorrow.

CGA Integration … Making hospitality sound great!