Saturday, 7 March 2020

Now is the time

As we move into a new decade, 2020 has brought with it new challenges for the Hospitality sector.  International forces such as the growing awareness of Global warming; epitomised by the Australian bush fires, new personal and political eco priorities, the impact of Covid 19 and potentially even Brexit have led to, and will probably continue to impact upon public gatherings, meetings and events.

It is unlikely that we will witness the growth of this area at least in the short term, especially as companies and potentially in time more governments, impose travel bans or recommend limiting social contact.  So what can we, as venues, do to address this change in circumstance?  Has the requirement for meetings and social contact actually gone away, or do we just need to get smarter about how we think about addressing a need that is still very much a reality?

The position we currently find ourselves in shouldn’t be seen as a time to reposition our meeting spaces. As I see it, the meeting’s business will just evolve.  Good business is always best done face to face and with so many social and personal benefits associated with gathering together, I believe it will still be essential for certain people to travel to at least some events.  But as we all address both travel risks and our own carbon footprint, I think there will always be individuals who may not be able to be there in the room, but who certainly will need to be part of the meeting, presentation or event.  Our challenge is to ensure that they are included.

So what can you do?  Cramming everyone around a laptop is just not a valid option and putting individuals on the projector screen via an Internet call does not fully include them in the meeting.

CGA can deliver a range of integrated Hospitality meeting room solutions that makes the process as interactive as possible in the absence of everyone actually being there. Technical solutions with the connection of one or two cables, will allow the whole room to be present through both sound & video, on any call from a clients device through Webex, Zoom, Fuze, Skype or Jabber to name a few key platforms.

Ceiling-mounted microphone panels can be installed and finished to a RAL colour.  When connected to a call, these will enable the whole room (24 + people, subject to ceiling height), to be heard clearly, and they can quickly disappear when the space is in use for other purposes.  In addition, the same ceiling speakers that spread quality music across your room for dining events can also be used to relay the sound from the remote parties.  Spreading ceiling speakers across the room prevents the ‘loud at the front and quiet at the back’ effect of older conferencing systems.

For clarity visuals as well as sound, an HD camera mounted around the main screen can be manipulated to zoom and pan around the room to catch all delegates, or multiple cameras can be used to show physical resources brought into the meeting.

Can you just make a conference call?  Sometimes this is an option, as staff or delegates often just need to connect voices quickly to bring a manager, key team member or contractor together to make a decision and ensure the meeting concludes efficiently.

To help you with this, CGA can offer a fully rechargeable audio conferencing solution that is fully portable.  It can be stored in a charging case or on trays in communal areas so that this system is always ready to go. This solution can be deployed anywhere inside or even outside your hotel, as once charged, all it needs is a client with a device to make the call (e.g. phone, laptop, or pc), so you can make that conference call from the beach bar, roof terrace or even nineteenth Tee!  You can connect a single call by Bluetooth, (using NFC pairing if enabled on your phone), USB or just an audio cable to mobile devices.  This system can connect 24 people ‘around a table’ to a remote caller with great two-way audio.  Further functionality can also be gained by joining multiple calls, (up to a maximum of three), one on each of Bluetooth, USB and audio jack, to join the three remote locations with the other people in the room.

Ask for a demo today as you will be surprised at how ‘joined-up’ these systems are and how you can start showing both your staff and your clients options to manage both their travel and carbon footprints.

CGA Integration … Making hospitality sound great!

Thursday, 9 January 2020

Is AV the missing sensory link?

Listen … What can you hear?  The missing piece in the Brand experience puzzle is so often the audio.  It’s easy to see and touch the beautiful interiors our customers will observe and feel, you can assess the level of customer service they will experience and easily smell and taste the cuisine and wine they will order, but so very often, what they hear is just overlooked or added as an afterthought.  To deliver a truly memorable experience, audio has to be weaved seamlessly into this sensory mix to create a coherent, holistic result.

There is a growing body of evidence which supports the fact that audio affects your mood and emotions and as such can change the way in which you react and behave. Our brains receive so many subtle cues from what our ears pick up, that a great deal of our conscious and unconscious moods and behaviour are attributable to what we hear.  Audio is a critical strand in determining how guests will feel when they experience a venue, not just at the time, but for many years to come.  Music is a powerful tool in evoking memories.  When we hear songs from the past they can stir powerful emotions and transport us back in time. Like stepping into a time machine; you can feel everything as if you were actually there.

It’s not just about what is played, but also the way in which we hear it which can affect us emotionally. When we listen to a warm rich sound with depth and clarity, it can envelop you with feelings of opulence and quality, like sinking into a big comfortable chair from which you don’t want to get up. Conversely, a sound that is thin, scratchy and sharp is irritating and something you wish to shut out and move away from as quickly as possible.  So getting the delivery of the soundtrack right in a venue is just as crucial as getting the soundtrack itself right.

As the relationship between music and memory is so powerful, and the quality of the sound we hear affects how we react to it, it’s all the more reason to get the right audio associations for your client’s venue and to deliver these in the right way.  This will help to ensure that wonderful memories are created and will continue to be conjured up in the minds of their guests for years to come.

CGA Integration is a leading AV systems integrator in the Hospitality sector.  We design, specify and install quality sound systems to deliver flexible AV solutions.  At CGA we are keen to empower designers to understand what is possible with AV so that you, in turn, can plan and fully integrate AV into your designs, giving your customers a truly holistic sensory design solution for their guests to experience.

Audio is such a powerful tool, whether you are delivering brand continuity between venues, rejuvenating a spa or creating conference facilities to delight tech savvy millennials, AV is a crucial piece of the sensory jigsaw.

Here at CGA we can work with you in a number of different ways to best fit your project: 

Project Specific - We can attend formal meetings with you, and your client if prefered, to address specific AV challenges presented by a defined project. 
AV possibilities -  Alternatively we can meet with you at your offices to present to you and your team, speaking more generally about the possibilities of AV; including both the latest technological developments and the opportunity for troubleshooting. 

Enabling your team to discuss AV opportunities or difficulties with us, either generically or more specifically for projects that they are working on or tendering for, will help to give them the insights they need to create totally integrated sensory design solutions.

To speak to us about how CGA Integration can best work with you please call us on +44 1344 456500 or email us on info@cga-integration.co.uk to see how you can start to fully unlock the power of AV.